Update for council smartphone users

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​Users of council smartphones have been asked to update their devices following the roll-out of Office 365 and an issue is currently affecting some users who have not already updated their phone.

If your phone uses *Windows 10, you will be unaffected and should follow the update instructions if you have not already done so.

If your phone uses *Windows 8.1, do not update your smartphone at this time.  Further guidance will be provided as soon as possible.  You will not be able to view emails but you will still be able to make and receive calls.

*To find out which version of Windows you are using:

  1. Go to you smartphone Home screen
  2. Swipe to the left
  3. Go to settings
  4. Click about or systems > about (depending on phone)
  5. Click more info

We apologise for this issue that is outwith our control, we are currently working with Microsoft to find a solution and will provide updates via Arcadia and Yammer.