Don't get left out in the cold

As part of Business Transformation Week, the iCE (Improving the Customer Experience) and Website Redevelopment Teams will be holding a workshop on Wednesday 3 September from 10.30am to 12noon at the Council Chambers, Arbuthnot House, Peterhead.

Since the start of 2013, iCE have been successfully working with a number of service teams across Aberdeenshire Council to help improve their customer facing processes by developing and updating solutions which can be delivered online, through the Contact Centre or via Service Points.

The Web Redevelopment Team has been established to make our customer facing website upon which online services and customer information will be located a better experience for customers in terms of layout, content, functionality and ease of use and to help improve our websites ranking against our fellow Scottish councils, further demonstrating Aberdeenshire’s commitment to be the best.

This will be a fun, interactive workshop where you can find out what we’ve been up to, give us feedback on the Aberdeenshire Council website, explore our new online council processes and test them for yourself and help us to identify future improvement areas. Please contact Victoria Wood on Victoria.wood@aberdeenshire.gov.uk or Craig Howell on craig.howell@aberdeenshire.gov.uk to confirm your attendances.