New ICT business portal going live

New ICT business portal going live

From tomorrow, if staff have any ICT issues all they need to do is ‘Ask Fred’

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The new portal will replace the Lotus Notes based ICTs4U service and the previous call logging tool. This portal can be accessed by all corporate and curricular users. Overview of the portalThe portal has been designed to be user friendly and will allow you to quickly and easily log requests for ICT services (such as requesting a new laptop or ICT account), log any ICT issues and the track the progress of any open calls. You can also access a range of self-help documentation for ICT problems.

More information about Ask Fred can be found in the September issue of the ICT newsletter.

The portal can be accessed via the front page of Arcadia, from the ‘Ask Fred (ICT)’ icon that will be available on your desktop or by going to Ask Fred

any browser including smartphones and tablets. Follow the instructions provided to log in to the secure portal area.