Face-to-Face Interpretation & Translation of Documents – Temporary Arrangements

Due to increasing demand Aberdeen City Council are not in a position to provide interpretation and translation service at present. This is a temporary situation and the expectation is that it will resume in due course.

As an interim solution, services can use One World Lingo and GREC In-Trans Service.

One World Lingo contact details are: oneworldlingo@gmail.com

In-Trans Service information is available here

Language Line Solutions are Aberdeenshire Council’s supplier for the telephone interpretation service if this is a suitable alternative to face to face interpretation. Substantial savings are available under a new contract as a result of a recent procurement exercise. In situations where the issue at hand concerns a straightforward matter, and where a face to face translation could be poorly utilised, an interpreter can be engaged. The maximum duration for a telephone based interpretation service is 30 minutes. Each council service has its own Access Code to Language Line. Direct dial to the Language line solution contact number:- 0845 310 9900

Language Line also provide document translation services, details are available here.

Please be aware the council does not have a contract in place with Language Line Solutions for the translation of documents.

If you require any further information, please get in touch with the Equalities Officer, Emma Grant on 01224 664414.